Welcome to the Eskom Customer Service Website
Share call number: 08600 (Eskom) or 08600 37566 via call or Whatsapp
Eskom Convention Centre 011 651 6111.
Please have the following ready before you call: Account number, meter number, pole number, address details and your contact details.
For your convenience and instant response, please use one of our Self-Services channels
- To report power outages , please use Alfred, our Chatbot
- For account balances, submitting of meter readings and to report power outages, please use the MyEskom Customer app (for Android click here to download; and for the IOS version please click here to download) or CSonline
- For all other queries (application-related service requests, account-related service requests, disconnection and credit extension-related service requests), kindly follow these instructions:
Resubmit your query to [email protected]. (All regions)
Please ensure that your email has the relevant email subject heading as follows:
- For Applications related queries, please use #Application and the Province your request relates to.
- For Move In / Move Out related queries, please use #MIMO and the Province your request relates to.
- For Accounts related queries, please use #Accounts and the Province your request relates to.
- For Disconnections and Credit Extensions, please use #DCE and the Province your request relates to.
- In order for us to effectively assist you, please provide us with your account or meter number, two contact numbers and a description of your request.
- For customer complaints click here