Contact Eskom Customer Care Service Number on Whatsapp

For a quick and easy communication with Eskom, use one of our digital channels, or experience our upgraded contact centre Telephony system!

Welcome to the Eskom Customer Service Website

Features:

Help & Support
- Provides a comprehensive list of services available to registered and unregistered users, Frequently Asked Questions and technical considerations to take into account while accessing the website.
Direct Access
- Use the following link, https://csonline.eskom.co.za, to access the CS Online Website directly. To automatically save this link as a bookmark in your browser click here.
Registered Users
- To have access to our services please select the Registration or Login links above. To view a list of all the services available on this site please select the Help & Support link.
Unregistered Users
- Unregistered users can access a limited number of services.Click here to access the website as an unregistered user.

Share call number: 08600 (Eskom) or 08600 37566 via call or Whatsapp
Eskom Convention Centre 011 651 6111.

Please have the following ready before you call: Account number, meter number, pole number, address details and your contact details.

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For your convenience and instant response, please use one of our Self-Services channels

To report power outages , please use Alfred, our Chatbot
https://alfred.eskom.co.za/chatroom/
For account balances, submitting of meter readings and to report power outages, please use the MyEskom Customer app (for Android click here to download; and for the IOS version please click here to download) or CSonline
For all other queries (application-related service requests, account-related service requests, disconnection and credit extension-related service requests), kindly follow these instructions:

Resubmit your query to [email protected]. (All regions)
Please ensure that your email has the relevant email subject heading as follows:

For Applications related queries, please use #Application and the Province your request relates to.
For Move In / Move Out related queries, please use #MIMO and the Province your request relates to.
For Accounts related queries, please use #Accounts and the Province your request relates to.
For Disconnections and Credit Extensions, please use #DCE and the Province your request relates to.
In order for us to effectively assist you, please provide us with your account or meter number, two contact numbers and a description of your request.
For customer complaints click here