Contact Eskom Customer Care Service Number on Whatsapp


For a quick and easy communication with Eskom, use one of our digital channels, or experience our upgraded contact centre Telephony system!


  • Help & Support
    • Provides a comprehensive list of services available to registered and unregistered users, Frequently Asked Questions and technical considerations to take into account while accessing the website.
  • Direct Access
  • Registered Users
    • To have access to our services please select the Registration or Login links above. To view a list of all the services available on this site please select the Help & Support link.
  • Unregistered Users

Share call number: 08600 (Eskom) or 08600 37566​ via call or Whatsapp

Eskom Convention Centre 011 651 6111.

Please have the following ready before you call: Account number, meter number, pole number, address details and your contact details.

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For your convenience and instant response, please use one of our Self-Services channels

  1. To report power outages , please use Alfred, our Chatbot  
  2. For account balances, submitting of meter readings and to report power outages, please use the MyEskom Customer app (for Android click here to download; and for the IOS version please click here to download) or CSonline
  3. For all other queries (application-related service requests, account-related service requests, disconnection and credit extension-related service requests), kindly follow these instructions:
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Resubmit your query to [email protected]. (All regions)
Please ensure that your email has the relevant email subject heading as follows:

  • For Applications related queries, please use #Application and the Province your request relates to.
  • For Move In / Move Out related queries, please use #MIMO and the Province your request relates to.
  • For Accounts related queries, please use #Accounts and the Province your request relates to.
  • For Disconnections and Credit Extensions, please use #DCE and the Province your request relates to.
  • In order for us to effectively assist you, please provide us with your account or meter number, two contact numbers and a description of your request.
  • For customer complaints click here
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