Family Bank Kenya Login, Customer Contacts, Registration, Reset Password

Family bank logo

Family Bank Kenya is a prominent financial institution that provides its customers with a variety of banking services. The bank offers a user-friendly online banking platform that allows customers to perform a variety of banking tasks from anywhere, at any time.

Through the bank’s website, customers can access their account information, transfer funds, and pay expenses, among other functions. This article will provide a comprehensive guide for registering, logging in, resetting your password, and contacting customer support on the Family Bank Kenya online banking platform.

If you have an account with Family Bank in Kenya, you can access their e-banking services from anywhere. You no longer need to visit a branch to withdraw funds or make banking transactions. This article will provide a step-by-step guide on how to register for Family Bank Kenya’s online banking service and how to log in.

Requirements to Register for Family Bank Kenya Internet Banking

Before you start the registration process, ensure you have the following:

  • Family Bank account number
  • Bank account name
  • Identification documents number
  • Mobile phone number
  • Bank branch
  • Valid email address

Registration for Family Bank Kenya Internet Online Banking

Here are the steps you need to follow to register for Family Bank Kenya Internet Banking:

If you are a Family Bank Kenya customer, you can register for online banking by following these simple steps:

Step 1: Visit the official website of Family Bank Kenya at

Step 2: Click on the “Register” button on the top right-hand side of the homepage.

Step 3: Enter your account number, mobile number, and email address.

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Step 4: Create a username and password for your online banking account.


Step 5: Choose your preferred method of receiving your OTP (One Time Password), either via email or SMS. Provide your signatory details, Read and accept the terms and conditions by ticking the small empty box.

Step 6: Enter the OTP sent to your email or mobile number to verify your registration.

Step 7: Click on the “Submit” button to complete the registration process.

Once you complete the registration process, you will receive your User ID and password.

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How to Login to Your Family Bank Online Banking in Kenya

To log in to your Family Bank Kenya Internet banking account, follow these steps:

  1. Go to the Family Bank e-banking portal:
  2. Enter your User ID in the first box.
  3. Type in your password.
  4. Check to ensure you have entered the correct login details.
  5. Click on “Login” to access your Family Bank Kenya e-banking account.

How to Reset or Change Your Family Bank Kenya Internet Banking Account Password

To reset your password or change it, follow these steps:

  1. Visit the Family Bank e-banking website.
  2. Click on “Having trouble logging in” located below the login button.
  3. Select “Password” in the box.
  4. Enter your User ID.
  5. Click on “Proceed.”
  6. Answer the security question.
  7. Once you answer the question correctly, you will receive an SMS containing a new password.
  8. Use the new password and your user ID to log in to your Family Bank Kenya e-banking account.
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Contacting Family Bank Kenya Customer Support

If you have any queries or need assistance with any banking service, you can contact Family Bank Kenya customer support through the following channels:

  1. Phone: You can call the bank’s customer care center on +254 703 095 000 or +254 20 205 0000 for assistance.
  2. Email: You can send an email to the bank’s customer care center at [email protected].
  3. Social media: You can contact the bank through their social media pages on Facebook, Twitter, and LinkedIn.



This article has provided you with a guide on how to register for Family Bank Kenya Internet Banking, how to log in to your account, and how to reset or change your password.

Family Bank Kenya online banking platform provides an easy and convenient way for customers to access their accounts and perform various banking activities. By following the above steps, customers can easily register, log in, reset their password, and contact customer support for any queries or assistance.


Family Bank Kenya was established in 1984, which means that as of 2023, the bank is 39 years old.

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About Samuel 637 Articles
Samuel is an SEO technician and Content developer with over 5 years of work experience. He is known for his love and passion for helping others achieve their financial goals and dreams. This lead to the birth of Finwealthonline. His love for many has to lead him to help thousands of students seeking financial loan advices, app reviews with the right information. Samuel being the CEO and founder of Finwealthonline will continue his good work on helping people with the right information that will lead to achieving their financial dreams and goals.

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