Is PalmPay Scam or Legit? User Reviews, Features, Owner, Disadvantages

PalmPay is a financial technology (fintech) platform that enables users to make payments, transfers, and investments in Nigeria. The platform is popular among Nigerian users and has been gaining a lot of traction in recent years. However, there have been concerns raised about whether PalmPay is a scam or a legit platform.

You might have been wondering that is palmpay Legit? Well, we shall be discussing about that as you journey with us.

In this article, we will explore the features of PalmPay,is palmpay legit  its security measures, and the reviews of its users to determine whether it is a scam or a legit platform.

Features of PalmPay

PalmPay is a mobile wallet application that allows users to send and receive money, pay bills, and buy airtime. The app is available for download on Google Play Store and Apple App Store, and it requires users to sign up with their mobile phone number.

One of the unique features of PalmPay is its referral program, which rewards users with cash bonuses for inviting friends to join the platform. Users can also earn cashback rewards for every transaction they make on the platform.

PalmPay also offers investment options for users who want to grow their money. Users can invest in fixed deposit accounts, mutual funds, and other investment products offered by partner financial institutions.

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When did PalmPay first start?

CB insights says that PalmPay was founded in 2019 and has its headquarters in London, United Kingdom.

It is the most popular digital wallet in Nigeria, Ghana, and several other African countries.

The well-known Pan-African digital bank PalmPay serves Nigeria, Ghana, and other African countries.

Institutions like Chuangshi Capital, Yunshi Equity Investment Management, Trust Capital, Chengyu Capital, Transsion, NetEase, MediaTek, AfricaInvest, and others provide financial backing for PalmPay.

The business’s $100 million Series A round ended on August 30, 2022. Up to this point, PalmPay has raised a total of $140M in money.

PalmPay is owned by Transnet, which is a business run by Transsion and NetEase together. In addition to the money, Transsion gives PalmPay a clear edge in the market by pre-installing the PalmPay app on its mobile phone brands, such as Tecno, Itel, and Infinix.

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PalmPay is a legitimate app because it works with well-known phone brands. But, let’s not conclude. Let’s find out what their licences say.

PalmPay licences
PalmPay is licenced by the CBN, follows the NDPR, is PCI DSS-certified, and is backed by the Nigerian Deposit Insurance Corporation (NDIC) to protect your money.

With these licenses, they can work as both a payment platform and an online banking tool.

Is PalmPay okay with CBN?

Yes, CBN agrees with PalmPay, and this makes it Legit.

PalmPay has the right licence and government approval to offer mobile money services to both banked and unbanked Nigerians. This will help Nigeria become more financially inclusive.

During its pilot phase, the payments business signed up 100,000 users and handled 1 million transactions.

The startup’s focus on payments puts it in the most promising digital area in Africa. Still, it is one that has become more crowded and competitive, especially in Nigeria, which has the biggest economy and most people on the continent.

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Is there a place where PalmPay works?

Even though PalmPay is a Chinese company, it has offices in Ghana, Nigeria, and the United Kingdom, which is also where its headquarters are.

The main office for Nigeria is at 20 Opebi Road, Ikeja, in Lagos State, Nigeria.

The Ghanaian head office is at 54 Senchi Street in the Airport Residential Area of Accra, Ghana.

Its world headquarters are at 2 Eastbourne Terrace in the United Kingdom.

London, United Kingdom, W2 6Lg, England.

How safe is PalmPay to use?

Now, let’s look at how safe PalmPay is for people who use it.

PalmPay is completely legal and very safe to use. The Central Bank of Nigeria (CBN) and the Nigerian federal government have both said that the PalmPay app is legal money. It is also covered by the NDIC. (Nigerian Deposit Insurance Corporation).

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PalmPay is an internet bank that is owned by Nigeria. It is one of the safest places to keep your money. Since Greg Reeves released PalmPay in 2019, the app has been used by 10 million people, all of whom have said how useful it is.

When you use PalmPay, you can be sure that your purchases are safe and secure. The security technology in the mobile app keeps outsiders from messing with it.

Don’t worry, because all of your fears have been put to rest.

PalmPay’s anti-fraud and know-your-customer (KYC) methods keep its users safe from fraud and unauthorised use. These protections include real-time risk control and abnormal behaviour detection, which automatically watches, flags, and freezes high-risk transactions and accounts.

To report fraud, you can get in touch with PalmPay customer service through in-app chat, email, social media, or a call line.

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If PalmPay hears about scam, they look into it and put the accounts on hold to stop any more money from going missing. This makes it more likely that the money will be found and returned.

With all of these things, is PalmPay real or not? I’m sure you already know.


Security Measures

PalmPay takes the security of its users’ accounts very seriously. The platform uses advanced encryption algorithms to protect users’ personal and financial information. The app also requires users to set up a PIN or fingerprint authentication to access their accounts.

PalmPay has partnered with some of the leading financial institutions in Nigeria, including the Nigeria Interbank Settlement System (NIBSS) and the Central Bank of Nigeria (CBN), to ensure that all transactions on the platform are secure and compliant with industry standards.

READ ALSO: Is PalmPay Safe For Keeping Money? Account Limits, PINs, Customer Service WhatsApp Number

User Reviews

To determine whether PalmPay is a scam or legit, we analyzed user reviews on various platforms, including Google Play Store, Trustpilot, and social media platforms. Here are some of the reviews we found:

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Positive Reviews:

  • “PalmPay is a great app. I have been using it for a while now, and I have never had any issues with my transactions. The app is very easy to use, and I love the cashback rewards.” – Trustpilot review
  • “I have been using PalmPay for a few months now, and I have to say that it is the best mobile wallet app in Nigeria. The app is fast, secure, and reliable.” – Google Play Store review
  • “PalmPay is a game-changer for me. I can send money to my family and pay bills without leaving my house. The referral program is also amazing.” – Twitter user

Negative Reviews:

  • “PalmPay is a scam. I deposited money into my account, and it never reflected. I tried contacting customer support, but they never responded.” – Trustpilot review
  • “I have been trying to withdraw my money from PalmPay for weeks now, but the app keeps showing an error message. This is unacceptable.” – Google Play Store review
  • “PalmPay stole my money. I made a transaction, and the money was debited from my account, but the recipient never received it. I tried contacting customer support, but they were unhelpful.” – Twitter user

Based on the reviews, it is clear that while PalmPay has many satisfied users, there are also some who have had negative experiences with the platform. However, it is worth noting that many of the negative reviews were from users who had issues with transactions, which could be attributed to network connectivity or other technical issues.

READ ALSO: Everything About PalmPay, Download App, Transfer Money, Pay Bills Instantly


In conclusion, PalmPay is a legitimate fintech platform that offers a range of services to Nigerian users. The platform has implemented several security measures to protect users’ personal and financial information, and it has partnered with leading financial institutions to ensure that all transactions

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