How To Easily Unfreeze and Reset AfterPay Account (Step-by-Step)

Are you having trouble with your Afterpay account? We understand how frustrating that can be. But don’t worry, we’re here to help! If you’re experiencing an issue where your Afterpay account is frozen or needs a reset, we’ve got you covered.

In this guide, we’ll walk you through the steps to unfreeze and reset your Afterpay account, so you can get back to enjoying the convenience of flexible payments. Say goodbye to the hassle and let’s get your Afterpay account back on track with this simple solution. Let’s dive in!

Afterpay is a financial technology company that enables customers to buy products immediately and pay for them over time. It is offered in the United States, the United Kingdom, Australia, Canada, and New Zealand. Use at well-known retailers including Forever 21, Pottery Barn, World Market, Macy’s, Bed Bath & Beyond, Anthropologie, Ulta, Lululemon, West Elm, etc.

It can be extremely aggravating when your Afterpay account is suspended and you cannot make interest-free payments over a six-week period. It can occur for a variety of reasons, including making a late payment or ordering too many items.

We will discuss the actions required to unfreeze your Afterpay account, as well as how long it will take to resume shopping!


How To Unfreeze My Afterpay Account?

If your Afterpay account won’t work in-store, don’t worry – you can unfreeze it by following these simple steps:

  • Contact the customer service via the website because their phone lines are closed.
  • Click the option “I need help to manage my account.”
  • Follow the instructions that appear on the screen.
  • Explain the problem in the message box.
  • Customer service will review your account and likely unfreeze your Afterpay account.
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Why Did AfterPay Suspend My Account?

When your account is blocked, you will be unable to make additional purchases with Afterpay. To resume using your Afterpay account, you must contact customer service to have it unfrozen.

There are a number of reasons why your Afterpay account will not function in-store or online. If you neglect or submit a late payment, your account will be frozen until all payments are current. Let me explain, your account will be locked if you alter your account information, use a credit card that is not supported, order an excessive number of items, or attempt to make a purchase outside the Afterpay guidelines.

When your account is blocked, you cannot make additional purchases with Afterpay. To resume using Afterpay, you must unfreeze your account by following the instructions in this article.

How Long Does It Take For Afterpay To Unfreeze?

Your Afterpay account will be suspended until all overdue payments have been received.

When an installment payment for a purchase is not made within the grace period, a late fee will be assessed. (usually ten days). Your account will then be suspended until all past-due payments are made.

To make a manual payment, access your Afterpay account through the app or website. Your account will be unfrozen once your account payments are current.

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Why Has Afterpay Freezed My Account?

Afterpay accounts may be closed for a variety of reasons. Understanding the reasons why your account has been suspended will help you repair it so you can continue shopping.

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Reasons for AfterPay Account Suspension

Absent Initial Payment

The Afterpay risk management department will suspend your account if your first payment is not made by the agreed-upon date. After that, future purchases will be denied until all negative balances and late fees are paid.

Whether or not you have funds in your account, any additional transactions will be denied.

Late Payment

If you miss an Afterpay payment, your account will be frozen, particularly if you are a new customer. Seven days after the due date, Afterpay will commence collecting late fees. On purchases greater than $40, you will be charged the lesser of $68 or 25%, or $10.

Your account will be suspended until all past-due payments and fees have been made in full.

Modified Account Details

After altering your Afterpay details, your account may be suspended pending verification. For instance, the company may need to confirm your identity, a new phone number, an updated address, or a credit card or debit card linked to your account.

Unusual Account Transactions

Your Afterpay account may be suspended if the department of fraud detection detects suspicious activity. Afterpay reserves the right to terminate your account if you attempt to manipulate its systems through any fraudulent or suspicious means.

Install no third-party applications that use Afterpay and promise additional cash back or other offers, for example.

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Excessive Expenditures

Spending excessively on the platform, particularly if you are a new customer or have multiple active orders, could be another reason your Afterpay account is frozen. If you’re a new user, it’s best to limit your monthly purchases to a few items at first, then progressively increase your spending as your relationship with Afterpay develops.

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Will a Late Afterpay Payment Have an Effect on My Credit?

No, a late Afterpay payment will not negatively affect your credit score. Afterpay does not report failed payments to credit bureaus, so your Afterpay payment history will not affect your credit score.

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Due to the fact that Afterpay does not perform credit checks or disclose financial information to credit bureaus or agencies, it should hinder your ability to obtain a loan.

Consult our guide for car rental agencies that do not conduct credit checks when a debit card is used.


Afterpay is a service that enables customers to purchase items now and pay for them later. With Afterpay, there is no interest, no credit check, and no penalties for timely payments.

There are a number of reasons why your Afterpay account won’t function in-store, including missed payments and over-ordering. If Afterpay freezes your account, you will need to thaw it in order to continue using the purchase now, pay later service at jewellery stores, supercenters, dollar stores, grocery stores, gas stations, and many 24-hour stores.

There are straightforward steps you can take to unfreeze your account and resume spending, such as keeping your payments current and contacting customer service if suspicious activity is detected.

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About Samuel 637 Articles
Samuel is an SEO technician and Content developer with over 5 years of work experience. He is known for his love and passion for helping others achieve their financial goals and dreams. This lead to the birth of Finwealthonline. His love for many has to lead him to help thousands of students seeking financial loan advices, app reviews with the right information. Samuel being the CEO and founder of Finwealthonline will continue his good work on helping people with the right information that will lead to achieving their financial dreams and goals.

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